Busch Gardens Williamsburg – Customer Service Management

Busch Gardens Williamsburg is a place of thrills, fun and positive, lasting memories. And that’s just what it’s like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is place for you! | This position will rotate between phases of the training plan based on park operational needs and season. | What you get to do: |  Ensure a safe environment for all team members, guests, and animals |  Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching. |  Ensure compliance to all state/federal regulations, park policies, and department procedures |  Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law. |  Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve |  Maintain inventory and stock/replace areas supplies and equipment as needed |  Conduct equipment and safety checks in compliance with department and company standards |  Attend to ambassadors and follow park protocol in emergency situations |  Respond to ambassador and guest needs |  Maintain training documentation, auditing, schedules and generation of regular reports. |  Communicate effectively with other areas within the department as well as other departments in the park |  Track information to complete daily and weekly reports |  Report to Supervisors and Managers regarding the status of projects and completed assignments